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Frequently asked questions
Bookings & sessions
How do I book a photo session?
Can I cancel my booking?
How do I participate in lottery-based sessions?
How do I host a photo session?
Same-day shoots
What is a same-day shoot?
Who can accept same-day shoot requests?
Which areas are covered?
When is the payment finalized?
What if there is a problem with the delivered photos?
Payments
What payment methods are available?
How are refunds processed?
Can I get a receipt?
How are payments transferred to organizers?
How are models and photographers in a session paid?
What should I do if I'm charged twice?
Subscriptions
Can I change or cancel my plan?
How much can I do on the free plan?
Account & profile
How do I create an account?
Can I change my account type (organizer, model, photographer, etc.)?
Can I have more than one account?
Can minors use ShutterHub?
What should I do if I forgot my password?
How do I change my profile picture?
How do I delete my account?
Using photos
Can I post photos from a shoot on social media?
I want to delete photos from my portfolio
Safety & trust
Is my personal information secure?
How do I report or block a user?
What should I do if there's a problem?
How are payments protected?
Still need help?
Feel free to reach out. Our support team is here to help.
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